ETI’s two-day course is designed to give delegates an overview of best practice in modern multinational companies and an understanding of key processes. In particular, it examines:
- Empowerment
- Working to objectives
- Performance management
- Personal development planning
- Proactive working
- Seeking and enabling delegation
- Operating to internal service levels and meeting the needs of internal customers
- Setting priorities
- Self-management and time management
- Understanding the requirements of working for an ethical company
- Mission and vision statements and business strategies
- Effective meetings
- Process design
The programme uses a mixture of presentations, syndicate group work, case studies and video material.