ETI’s two-day Interpersonal Skills course will enable delegates to:
- Understand their own work-related motivations, drives and needs
- Improve their understanding of others
- Develop their influencing skills
- Develop their negotiating techniques
- Acquire positive assertive behaviour
- Enhance their listening skills
- Deal effectively with conflict
The course will use a mixture of presentation, role play, video material,m psychometric instruments and individual exercises.