This course is designed to deliver the following major competencies:
Impact & Influence
Supported by: Presentation skills, listening & communicating, focus, assertiveness,
negotiating, selling
Strategic Judgement
Supported by: Planning, mission & vision, identifying market trends, innovation,
process review & re-design
Team Leadership
Supported by: Decision-making, listening & communicating, coaching, facilitating,
setting clear & realistic objectives, selling, telling
Achievement Orientation
Supported by: Target-setting, negotiating, selling, assertiveness, self-development
Delegates will work to achieve the following objectives as part of this intensive three-day course:
- Develop appropriate leadership behaviour
- Coach from best practice examples
- Manage the change process in terms of planning
- Manage the change process in terms of motivation and delegation
- Develop a consultation strategy for change management
- Develop a selling approach
- Enhance their negotiating skills
- Improve communication techniques
- Enhance their interpersonal & influencing skills
- Improve their decision-making abilities
- Enhance their assertiveness
The course uses a mixture of case studies, role plays with cctv, video material,
syndicate and individual exercises and culminates in completion of Individual or Group Action Plans as appropriate.