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ETI Essentials |
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The ETI Opportunity |
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Top 10 |
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About ETI |
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Careers@ETI |
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ETI UK |
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ETI Home
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 | Error Messages |
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| Port Already Open or Modem In Use By Another Program |
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This error means that there is another program currently running that is accessing the serial port or the modem, such as Phone Dialer or Hyperterminal.
Check to see what programs are currently running. Communication programs can place an icon in the system tray (in the same box as the clock in Windows 95/98) or appear as normal on the taskbar. To free up the modem or serial port, it is necessary to close the offending program.
To close programs/icons in the system tray (next to the clock):
- Right-click on the icon. A pop-up menu should appear. If this doesn't happen then try double clicking with the left mouse button.
- When the menu appears, select the option that is available to stop the program running. This will usually be something like Exit, Quit, Close, or Stop.
To close programs on the taskbar:
- Click on the program icon: the program's window should appear.
- Now click on the close button (the "X") in the top right corner of the window, or choose File, then Exit from the menu bar.
When you have closed the program, try connecting again. If you are still getting the same error message, you will need to contact your supplier or read the manual for help on disabling communication software.
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This error occurs when a web page has not been found. It usually happens when the page that you requested has has been moved or deleted. Other reasons could be that the web address you wanted to go to has been mis-typed or is out of date.
One idea when confronted with this problem is to remove the sub-page part of the address and just enter the main site address. For example if this address resulted in a 404 error:
http://www.website.com/subpage.html
then trying just http://www.website.com may provide an alternate route to the page you wish to visit.
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| Error 691 Either Your Username or Password |
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Either your user name or password is incorrect. Ensure you have used the correct format:
username.eti.uk.com
Remember the password is case sensitive.
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| Content Advisor is Missing or Invalid |
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This Internet Explorer error indicates that Content Advisor settings are corrupt. What to do:
Internet Explorer 4:
- Load Internet Explorer
- Click on the View menu
- Click on Internet Options
- Click on the Security tab
- Click on the Settings button (in the Content Advisor section) You will be prompted for a password. Enter it.
- For each of the options, Language, Nudity, Sex and Violence, move the slider bar away from it's original setting and back to that setting again.
- After all four have been changed, click Apply and then click OK.
Internet Explorer 5:
- Load Internet Explorer
- Click on the Tools menu
- Click on Internet Options
- Click on the Content tab
- Click on the Settings button. You will be prompted for a password. Enter it.
- For each of the options, Language, Nudity, Sex and Violence, move the slider bar away from it's original setting and back to that setting again.
- After all four have been changed, click Apply and then click OK.
When you run Internet Explorer again, it will no longer give you the above error message.
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Technical Support E-mail: [email protected]
Technical Support Telephone Help Desk: 0906 6906806
(Calls charged at 50p/min at all times. Lines open 9.00am - 9.00pm, 7 days a week)
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