MANAGING EXCELLENT PERFORMANCE
Aims
The programme is designed for managers and supervisors. It integrates best practice techniques in the management of teams, tasks and processes and uses case studies and syndicate exercises to enable participants to explore and trial a set of innovative techniques.
The programme enables delegates to:
- Achieve high levels of performance from staff
- Sustain continuous commitment and focused motivation from teams
- Maximise resource exploitation whilst maintaining quality
- Research and develop best practices
- Focus themselves and their teams on high value activities
- Build a set of effective key performance indicators
Duration: 3 days
DAY ONE - Focus on Processes
Session 1
Identifying core processes and value-adding processes within the department and the organisation
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 2
Techniques to research, manage, sell & embed process re-design, within the organisation
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 3
Identifying, communicating and coaching best practices
Delivered by: Presentation, discussion, video material & syndicate exercises
Session 4
Learning from failure: how to evaluate business failure and communicate the required changes and to coach the necessary learning objectives
Delivered by: Presentation, discussion, video material & role plays
End of Day One
Managing Excellent Performance, continued…
DAY TWO - Focus on the Team
Session 5
Building a self-motivating team
Delivered by: Presentation, discussion, role plays & syndicate exercises
Session 6
Delivering team and individual empowerment to enhance performance
Delivered by: Presentation, discussion, video material & syndicate exercises
Session 7
Performance measurement, and evaluation of the team
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 8
Developing an appropriate team-management style
Delivered by: Presentation, discussion, psychometric exercises & syndicate exercises
End of Day Two
DAY THREE - Focus on Tasks
Session 9
Using analytical tools to assess tasks in terms of value delivered: differentiated by customer satisfaction, profitability and best use of resources
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 10
Evaluating the cost implications of key processes
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 11
Building key performance indicators from activity analysis
Delivered by: Presentation, discussion, case studies & syndicate exercises
Session 12
Action-planning and problem-solving, integrating the analytical techniques presented on the course
Delivered by: Presentation, discussion, individual & syndicate exercises
End of course
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