INTERPERSONAL SKILLS

Duration: 2 days

Objectives

This course will enable delegates to:

  • Understand their own work-related motivations, drives and needs
  • Improve their understanding of others
  • Develop their influencing skills
  • Develop their negotiating techniques
  • Acquire positive assertive behaviour
  • Enhance their listening skills
  • Deal effectively with conflict

Content:

The course will use a mixture of presentation, role play, video material, psychometric instruments and individual exercises.

DAY ONE

Session 1 - Overview of motivation, drives and needs in the organisation

Delivered by: Presentation, discussion, exercises

Session 2 - Understanding self in the organisation.

Delivered by: Presentation, discussion, psychometric exercises

Session 3 - Understanding the organisational culture

Delivered by: Presentation and discussion

Session 4 - Understanding influencing techniques

Delivered by: Presentation, discussion, exercises

Session 5 - Counselling skills.

Delivered by: Presentation, video material

Session 6 - Interview techniques

Delivered by: Presentation, video material, role play

Session 7 - Interview technique practice workshop

Delivered by: CCTV

Session 8 - Effective listening: Delivered by: Presentation, exercises


Inter-personal Skills, continued …

DAY TWO

Session 9 - Handling conflict

Delivered by: Presentation, discussion, video material, psychometric exercises

Session 10 - Assertion: giving and receiving criticism

Delivered by: Presentation, discussion, role plays with cctv re-play

Session 11 - Assertion: handling negative feedback

Delivered by: Presentation, discussion, role plays with cctv re-play

Session 12 - Managing stress: basic techniques

Delivered by: Presentation, discussion, role plays with cctv re-play

Session 13 - Negotiating techniques - Delivered by: Presentation, discussion, video case studies

Session 14 - Negotiating techniques role play with cctv

Delivered by: Presentation, discussion, video case studies

Session 15 - Action-planning and course review

End of course