COMMUNICATION AND PRESENTATION SKILLS

Duration: 2 days

Objectives

The course will enable delegates to:

  • Understand and develop good practice in the appropriate use of the 3 prime methods of communication
  • Understand and develop good practice in the 5 key communication activities
  • Appreciate and modify (if appropriate) their personal communication style
  • Learn to link content to context in both written and oral media
  • Identify barriers to communication and develop remedial strategies
  • Develop negotiating and selling skills
  • Acquire the necessary techniques to make effective business presentations
  • Develop a personal communication strategy

Content

DAY ONE

Session 1 - Ambiguity versus clarity in written and spoken communication

Delivered by: Presentation, demonstration/role play and exercises.

Session 2 - Developing context related communication styles: inter-personal, group, formal, presentation, telephone, counselling, selling, negotiating

Delivered by: Presentation, discussion and role play

Session 3 - Understanding and making effective use of non-verbal communication

Delivered by: Presentation and role play

Session 4 - Understanding the appropriate use of business communications

Delivered by: Presentation and role play

Session 5 - Developing competence in the 5 key communication activities - i) Tell ii) Negotiate iii) Persuade iv) Counsel v) Listen

Delivered by: Presentation, video material, discussion and role play

Session 6 - Understanding the impact of self on others

Delivered by: psychometric exercise, role play, analysis and discussion of results

Communication Skills, continued …

DAY TWO

Session 8 - Communicating for selling

Delivered by: Presentation, video material, case studies and role play

Session 9 - Influencing Skills

Delivered by presentation and role play

Session 10 -Presentation Skills workshop: effective use of voice, use of notes and handouts, using and responding to non-verbal communication, handling questions

Delivered by: Demonstration, Individual Presentations, recorded on CCTV and review

Session 11 - Review and Action plans

End of course