CHANGE LEADERSHIP, IMPACT & INFLUENCE PROGRAMME
AIMS
This course is designed to deliver the following major competencies:
Impact & Influence
Supported by: Presentation skills, listening & communicating, focus, assertiveness, negotiating, selling
Strategic Judgement
Supported by: Planning, mission & vision, identifying market trends, innovation, process review & re-design
Team Leadership
Supported by: Decision-making, listening & communicating, coaching, facilitating, setting clear & realistic objectives, selling, telling
Achievement Orientation
Supported by: Target-setting, negotiating, selling, assertiveness, self-development
By enabling delegates to achieve the following objectives:
- Develop appropriate leadership behaviour
- Coach from best practice examples
- Manage the change process in terms of planning
- Manage the change process in terms of motivation and delegation
- Develop a consultation strategy for change management
- Develop a selling approach
- Enhance their negotiating skills
- Improve communication techniques
- Enhance their inter-personal & influencing skills
- Improve their decision-making abilities
- Enhance their assertiveness
Duration: 3 days
Content
The course uses a mixture of case studies, role plays with cctv, video material, syndicate and individual exercises.
Change Leadership, Impact & Influence Programme, continued…
DAY ONE
Session 1- Course overview & delegates’ objectives; definitions of effective management & leadership
Delivered by: Presentation, discussion, individual exercises
Session 2 - SWOT analysis by managers of their own sections
Delivered by: Presentation, discussion, individual exercises
Session 3 - Group undertakes SWOT analysis of division & identifies areas for improvement
Delivered by: Presentation, discussion, syndicate exercises
Session 4 - Developing a strategy, mission & vision
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 5 - Setting high-performance objectives
Delivered by: Presentation, video material, discussion, exercises
DAY TWO
Session 6 - High-impact presentation techniques
Delivered by: Presentation, video material, discussion, syndicate exercises
Session 7 - Process review & re-design
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 8 - Acting assertively and with confidence
Delivered by: Presentation, video case studies, role play with cctv re-play
Session 9 - Influencing techniques: selling, telling, listening
Delivered by: Presentation, video case studies, role play with cctv re-play
Session 10 - Negotiating techniques
Delivered by: Presentation, video material, case studies
Session 11 - Negotiating role play
Delivered by: Presentation, case studies, discussion
Change Leadership, Impact & Influence Programme, continued …
DAY THREE
Session 12 - Developing a change strategy: preparation, communicating the benefits, identifying the stakeholders, consulting the stakeholders
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 13 - Implementing the change; PDCA cycle
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 14 - Review of change management within the organisation
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 15 - Problem-solving & decision-making
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 16 - Target-setting workshop: achieving 20% performance improvement in own section’s output/efficiency
Delivered by: Presentation, video material, case studies, discussion, syndicate exercises
Session 17 - Course review; Next Steps
End of course
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