This structured course is designed to facilitate effective communication between the individual member of staff and their line supervisor about issues surrounding job satisfaction and job performance.
ETI’s course delivers the following learning objectives:
Evaluating job performance and job satisfaction
Focusing on recognised Performance Indicators.
Identifying and satisfying individual values
Setting individual goals for work, and personal development
A structured skills appraisal process for personal development
Managing your development and your boss
Maintaining momentum in personal development
Practical sessions for devising Performance Agreements
Negotiating the performance appraisal outcome
Course overview; Definitions of effective appraisal and development and of good & bad practice; corporate and departmental/operating unit goals
Review of indicators for the organisation; defining and agreeing performance indicators; role of the appraisee in driving the process
Managing the Process – Preparing for the Appraisal: reviewing & revising performance indicators; achievement of previous objectives; setting measurable objectives; internal & external factors which might have affected/will affect performance; previous use of training, coaching and self-managed development; potential of coaching, off the job & otj training for the coming year
Managing the Process -The Appraisal Interview: interviewing & active listening techniques; counselling skills; summarising & clarifying; handling conflict; recognising body language; achieving ownership; acting assertively; negotiating; agreeing measurable objectives
Managing the follow-up: continuing review, modifying performance management descriptions, recording achievements; monitoring & maintenance; action planning.
Duration: 1 – 2 days